Update on Yesterday’s Bug and Disappearing URL’s

Thursday, September 22, 2005

I wanted to update everybody on yesterday’s bug and code roll-back.

From Tuesday, Sept 20th at 4:00pm (PST) to Wednesday, Sept 21st at 11am (PST) all calls to the KeywordService SOAP API methods setKeywordListMaxCpc and setKeywordListSingleMaxCPC resulted in the destination URL being erased for the specified keywords.

Yesterday morning, we rolled back the changes that introduced that bug, so now the service works as expected.

We are working as fast as possible to determine which Keywords were affected by this bug, and for the Keywords in this set that still have a null URL, to restore the URL to the value it had on September 20th at 4pm (PST).

This process ensures that if you fix the data yourself before we do, we will not override your fixes.

While we cannot commit to a timeline given the technical complexities, we hope to complete this correction process by 9/23. We will advise you as soon as we have a better visibility. Again, if you have the ability to repair the keyword destination URL immediately, you can make this update as our correction process will not override your fixes.

Finally, a few people have asked what happens if a keyword destination URL is set to NULL, so I thought I’d share the answer. If a keyword destination URL is set to NULL, the creative destination URL is used instead.

We sincerely apologize for this inconvenience.

--Patrick Chanezon, AdWords API evangelist